EMAG brought our business into the present day and did a thorough and professional job excellent! They are now working with us in an ongoing consultative capacity. I would recommend using them without any hesitation.
Tomkins of Walsall - Client testimony
Tomkins of Walsall
EMAG were approached Tomkins of Walsall, a long established and successful taxi company based in and around Birmingham, to review the business and assess the areas within it that needed to be improved and brought in line with the latest taxi legislation.
After a thorough assessment of the current situation that EMAG established the key issues that were impacting on the client and drafted a direct plan of action that was carefully implemented and managed from start to finish.
Activities included:
- Full needs assessment
- Recommended new policies and procedures
- Supervised implementation of policies and procedures in the company
- Designed and implemented a full programme of training
- Represented Tomkins in front of the taxi association in conjunction with the local authority
The result has been dramatic – improved efficiency, greater customer satisfaction (through improved response times) leading to greater profitability and all on top of the peace of mind that being completely up to speed with latest legislation.
EMAG now work with Tomkins ensuring compliance and best practices are recognised an implemented continually and are available to represent them at any future meetings with the local authority or Taxi Association.
Contact EMAG to find out how we can work with you